Resetting something back to its factory settings is usually a last resort to fix whatever has corrupted the machine, so it's a shame that PlayStation 5 users have to resort to it over a simple bug. Once the factory reset goes through and the PlayStation 5 console boots back up, all of the games and apps it had trouble downloading before should do so correctly when prompted. All players need to do is follow these steps: The new PS5 UI makes getting to the factory reset option fairly easy. As such, it's highly recommended that players back up any data they specifically have on the console to an external hard drive or the PS Plus cloud service. As one might suspect, this returns the PlayStation console to how it was when it first came out of the box, meaning everything on it will be completely wiped. Apparently, the only known way to get rid of the problem is for users to reset their PlayStation 5's back to factory settings. The PlayStation community has discovered a fix for the bug, but most won't like it. RELATED: PS5 Consoles Are Already Dying for Some Players Both versions tell the player to check their Downloads menu, which will have nothing in it, meaning they can't fix the problem in the usual fashion. The second version just causes a download error to appear. However, the download's progress bar stays at zero and never moves. The first shows that the PlayStation 5 game/app in question is in the queue and downloading. When the bug does occur, it appears in two ways. A few examples of the games and apps the bug affects include Spider-Man: Miles Morales, Call of Duty: Black Ops Cold War, and even Disney Plus. At the moment, the bug seemingly only affects games and apps with a specific PlayStation 5 version. Whenever a user sets a game or app to download, it remains in the downloading queue forever.
Several PlayStation 5 users have reported that the console has a bug with its ability to download and queue games and apps.
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